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What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


Why do we collect such personal information?

We collect such non-personal and personal information for the following purposes:

  1. To provide and operate the services;

  2. To provide our users with ongoing customer assistance and technical support;

  3. To be able to contact our visitors and users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


How do we store, use, share and disclose your personal information?

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


How do we communicate with our site visitors?


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


How do we use cookies and other tracking tools?


How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at or send us mail to: Craft House Chocolate Ltd, New Street, Somerton. Somerset TA11 7NT.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@crafthousechocolate.comor send us mail to: Craft House Chocolate Ltd, New Street, Somerton. Somerset TA11 7NT.

Cookies Collected

Cookie Name         Purpose          Duration         Cookie Type

XSRF-TOKEN                     Used for security reasons             Session              Essential

hs                                        Used for security reasons              Session             Essential

svSession                            Used in connection with user

                                             login                                               2 years              Essential

SSR-caching                       Used to indicate the system from

                                            which the site was rendered          1 minute          Essential

_wixCIDX                            Used for system monitoring/

                                             debugging                                     3 months          Essential

_wix_browser_sess            Used for system monitoring/

                                            debugging                                      Session             Essential

consent-policy                   Used for cookie banner

                                            parameters                                     12 months         Essential

smSession                          Used to identify logged in site

                                            members                                         Session             Essential

TS*                                      Used for security and anti-fraud

                                            reasons                                            Session              Essential

bSession                             Used for system effectiveness

                                            measurement                                 30 minutes         Essential

fedops.logger.sessionId   Used for stability/effectiveness

                                            measurement                                 12 months          Essential

wixLanguage                     Used on multilingual websites

                                            to save user language

                                            preference                                       12 months         Functional


For all wholesale enquiries please contact us with your requirements.

07702 892265


- Credit / Debit Cards
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