SHIPPING & REFUNDS

SHIPPING POLICY

Please Note : We cannot guarantee delivery

times at the moment. Delivery times are estimated.

 

Delivery Policy

We will process and dispatch your order within 2 business days you will receive an email notification once your order has been shipped. Please note : we do not post out in times of extreme weather temperatures, we will post your item once temperatures cool.

We ensure your chocolate is wrapped up and secured safely for dispatch,  If you prefer to collect then please email us before you order. 

you can choose to have your chocolates sent by 1st or 2nd class recorded . 

1st class recorded    £5.95 1-3  business days

2nd class Recorded £4.95 2-5 business days

you can also choose to pick up from store at checkout.

Please note that your chocolates will not fit through the letterbox

If you are left a card, please collect your chocolates as soon as possible, as the sorting office will not store your products in ideal conditions. If your chocolates are returned to us because you have not collected them, you will incur a cost for resending. 

We do not post International orders at the moment.

 

General returns Policy

We can only accept non-perishable items returned to use within 14 days from the date our order was received 

Please thoroughly inspect any item you order from us on receipt as we will only accept non-perishable products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.

Delivery charges are refundable if the item purchased is faulty or incorrect or you exercise your right to change your mind within 14 days of delivery (for non-perishable items).

Non-perishable items returned inside the 14 days will be issued with a refund but items returned outside the 14 days may be accepted at our discretion – please email us first for confirmation.

Distance Selling Regulations 

 

Under the Consumer Contracts Regulations 2013 you have the right to cancel your order for any item purchased from Craft house chocolate for a full refund.

 

This does not apply to perishable items or anything that cannot be returned for hygiene reasons or have been unsealed. 

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